In a very first-of-its-type shift, the Union electric power ministry on Wednesday declared it had drafted regulations delivering for the Legal rights of Energy Customers to simplify the technique for electrical power link. Just two files would be demanded for an electrical power link with load of up to 10 kw. Recognising that people have been the most important stakeholders, the ministry invited ideas and recommendations from the community on the draft by September 30.
The ministry reported in a statement: “Energy people are the most important stakeholders in the electric power sector. The sector exists since of them. Getting offered accessibility to electrical power to all citizens, it is now important to concentrate on consumer gratification. For this, it is imperative to identify the important expert services, prescribe bare minimum service amounts and standards with respect to these expert services and recognise them as legal rights of people.”
The principal aim of the draft prepared by the ministry contains maximizing the dependability of expert services, a well timed and simplified technique for link, and two to five per cent rebate on serving payments, amid other factors.
Defining a new class of people as “pro people”, the ministry reported that folks who have been people and had also established up rooftop units or solarised their irrigation pumps would have the ideal to make electrical power for self-use. The ministry also aims to boost serviceability by delivering 24×7 toll-cost-free phone centre, internet-primarily based and mobile purposes for widespread expert services like new link, disconnection, and make approaches to monitor the position on line.
The ministry also proposes to established up a consumer grievance redress forum with two to a few consumer reps at several amounts commencing from sub-division, for relieve of addressing challenges.
The ministry included that the draft had been circulated amid ministries and ideas would be evaluated following September 30 and then enhanced further.